Through Our Services, Livesupports.co collects certain personal information, as follows: Information Customers Provide to Us:
You may provide personal information to Us through the Services – for example, when You create a livesupports.co account, use the Services to send emails or other communications, contact customer support, send Us an email, or communicate with Us in any other way.When setting up a Livesupports.co account, You will be asked to provide certain basic information such as a name, email address, username, password, company name, occupation, location and phone number. If You purchase one of Our paid plans, You may also need to provide Us with payment and billing information such as the Customer’s credit card details and billing address. As a Customer,Livesupports.co will also maintain a record of Your purchases, transactional information, Services history and usage, and any communications and responses.We may also collect personal information, such as Your contact information, job details and feedback, when You attend Our events, take part in surveys, or through other business or marketing interactions We may have with You.
When You use the Services, We may collect certain information automatically about Your device and Your use of the Services. This will include IP addresses, browser types, log files, and other information regarding Your system and connection. We collect information about how You access and use the Services, such as what pages are viewed and what portions of the Services are used. We also collection information regarding the performance of the Services, including metrics related to the deliverability of emails and other electronic communications You send through the Livesupports.co platform. This information allows Us to improve the content and operation of the Services, and facilitate research and analysis of the Services. Please be aware that We use web beacons in Our emails to recipients delivered using the Livesupports.co platform. These web beacons track certain behavior such as whether the email sent through the Livesupports.co platform was delivered, opened, clicked on, whether it bounced or was treated as spam. This allows Us to measure the performance of Our Customer’s email campaigns, and to provide analytics information and enhance the effectiveness of Our Services.We collect this information automatically through the use of various commonly used information-gathering technologies including cookies and web beacons, to collect information as users and Visitors navigate the Website and use the Services (“Web Site Navigational Information”). We use these technologies to analyze trends, administer Web sites and Services, track users’ and Visitors’ movements around Our Website and Services, serve targeted advertisements and gather demographic information about Our user and Visitor base as a whole. When You use the Services, We may collect certain information automatically about Your device and Your use of the Services. This will include IP addresses, browser types, log files, and other information regarding Your system and connection. We collect information about how You access and use the Services, such as what pages are viewed and what portions of the Services are used. We also collection information regarding the performance of the Services, including metrics related to the deliverability of emails and other electronic communications You send through the Livesupports.co platform. This information allows Us to improve the content and operation of the Services, and facilitate research and analysis of the Services. Please be aware that We use web beacons in Our emails to recipients delivered using the Livesupports.co platform. These web beacons track certain behavior such as whether the email sent through the Livesupports.co platform was delivered, opened, clicked on, whether it bounced or was treated as spam. This allows Us to measure the performance of Our Customer’s email campaigns, and to provide analytics information and enhance the effectiveness of Our Services.We collect this information automatically through the use of various commonly used information-gathering technologies including cookies and web beacons, to collect information as users and Visitors navigate the Website and use the Services (“Web Site Navigational Information”). We use these technologies to analyze trends, administer Web sites and Services, track users’ and Visitors’ movements around Our Website and Services, serve targeted advertisements and gather demographic information about Our user and Visitor base as a whole. When You use the Services, We may collect certain information automatically about Your device and Your use of the Services. This will include IP addresses, browser types, log files, and other information regarding Your system and connection. We collect information about how You access and use the Services, such as what pages are viewed and what portions of the Services are used. We also collection information regarding the performance of the Services, including metrics related to the deliverability of emails and other electronic communications You send through the Livesupports.co platform. This information allows Us to improve the content and operation of the Services, and facilitate research and analysis of the Services. Please be aware that We use web beacons in Our emails to recipients delivered using the Livesupports.co platform. These web beacons track certain behavior such as whether the email sent through the Livesupports.co platform was delivered, opened, clicked on, whether it bounced or was treated as spam. This allows Us to measure the performance of Our Customer’s email campaigns, and to provide analytics information and enhance the effectiveness of Our Services.We collect this information automatically through the use of various commonly used information-gathering technologies including cookies and web beacons, to collect information as users and Visitors navigate the Website and use the Services (“Web Site Navigational Information”). We use these technologies to analyze trends, administer Web sites and Services, track users’ and Visitors’ movements around Our Website and Services, serve targeted advertisements and gather demographic information about Our user and Visitor base as a whole.
Livesupports.co Customers may also input or upload certain personal information to the Livesupports.co platform which We will process as a data processor on Our Customers’ behalf. For example, when Our Customers use Our email delivery platform to upload contact information relating to their email recipients, other personal information about recipients, or upload contents of email communications, or create marketing campaigns, We will act as a data processor and only process such information on Our Customer’s behalf and in accordance with their instructions (as defined in Our Customer agreements).We will use such personal information to: provide and deliver the Services to the Customer, prevent or address any service or technical issues, respond to a Customer’s request, instructions or support request, or for any other purpose provided for in the Customer agreement, or in accordance with or as may be required by law. In such cases, it is the Customer (or, as the case may be, other third parties) who remain responsible for the handling of the personal information and with compliance with any applicable data privacy laws. If You have questions or concerns about how such personal information is handled, You should contact the relevant entity that is using the Services, and refer to their separate privacy policies.
From time to time, We may receive personal information about You from third-party sources (including public databases, Our joint marketing partners, and social media platforms), but only where We have checked that these third-parties either have Your consent or are otherwise legally permitted or required to disclose Your personal information to Us. The types of personal information We collect from third-parties include name, title, company name, job function, expertise, telephone number, or email address and We use the information We receive from these third-parties to improve the Services, the accuracy of the records we hold about You, and relevant marketing and other offers.
We may use the information We collect through the Services for a range of reasons, which include: To provide, operate, optimize and maintain the Services; To deal with Customer enquiries and support requests, and to provide information and access to resources or services that they have requested from Us; To manage the Livesupports.co platform, system administration and security; To process and complete transactions; To compile aggregated statistics about the operation and use of the Services and to better understand the preferences of Our Customers; To send Our Customers technical alerts, reports, updates, security notifications and other Service-related communications; To carry out research and development to improve Our products and services; To send You marketing communications (where this is in accordance with Your communication preferences); Investigate and prevent fraud, unauthorized access or use of Services, breaches of terms and policies, and other wrongful behavior; To carry out other legitimate business purposes, as well as other lawful purposes about which We will notify You.
However, We will normally collect personal information from You only where We have Your consent to do so, where We need the personal information to perform a contract with You, or where the processing is in Our legitimate interests and not overridden by Your data protection interests or fundamental rights and freedoms. In some cases, We may also have a legal obligation to collect the personal information in question. If We ask You to provide personal information to comply with a legal requirement or to perform a contract with You, we will make this clear at the relevant time and advise You whether the provision of Your personal information is mandatory or not (as well as of the possible consequences if You do not provide Your personal information). Similarly, if We collect and use Your personal information in reliance on Our or a third party’s legitimate interests and those interests are not already listed above (in the “Use of Information” section), We will make clear to You at the relevant time what those legitimate interests are. If You have questions about or need further information concerning the legal basis on which We collect and use Your personal information, please contact Us using the contact details provided in Section 14 below.
We may share and disclose Your personal information to third parties in the following circumstances: Within the Livesupports.co group of companies for the purposes outlined in this Policy. To vendors and other third-party service providers who require access to Your personal information to assist in the provision of the Services, and other business-related functions. For example, We use various Sub-processors in provision of our services. To partners and sponsors: Certain parts of the Services may be offered in connection with other companies who are partners or sponsors. When You use these types of Services, We will ensure that the identity of those partners or sponsors is clearly visible and that You have an opportunity not to proceed or to opt out. Such information will be handled in accordance with their own privacy policies and if You have questions, You should contact the partner or sponsor directly. We may also disclose your information to third parties: (a)where required by law or regulatory requirement, court order or other judicial authorization, (b) in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements; (c) in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business; (d) to protect or defend Our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with the Website or Our services; or (f) to protect the vital interests of an individual.
We may also share personal information collected through the Services with third party companies so that they may offer products and services that We believe will be of interest to You. We may also share personal information with third party advertising-serving companies to better target the adverts and other content displayed on Our site and to provide offers We think may be of interest to You. You may opt-out of disclosure of Your information to third parties for direct marketing purposes – see the Choice and Opt-Out section below. In addition, third party advertisers may receive certain personal information about You if you click on advertisements displayed on Our Website or Services. If You do not wish these third parties to process Your personal information, please do not click on these adverts.
Our Services may contain links to other websites and services which are outside Our control and are not covered by this Policy. For example, We may partner with other companies so that You can integrate Livesupports.co with other third party accounts. While We try to link only to Services that share Our standards for privacy, We are not responsible for the content, security or privacy practices employed by other sites. If You access other websites or services using the links provided, the operators of these websites and services may collect information from You which will be used by them in accordance with their privacy policy, which may differ from Ours.
We maintain reasonable and appropriate security measures to protect Your personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction. We will take all reasonable steps to ensure the safety of Your personal information.
© 2018 Livesupports.co. All rights reserved